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Dog Training by Kate

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Association of Pet Dog Trainers - Dog Training Professionals

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February 2010
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Random thoughts today

Yawn  – one of those mornings my brain seems to be saying, ‘there just isn’t enough coffee in the world to jump start my circuitry.

So just some random about the workplace observations.

Random? Does she have to be random??

Some guy calls asking about a brand of dog food.  Yeah, he’s right, its about to be discontinued.  And naturally, he’s upset.   WHY WHY WHY he wails.   I say, its not our call – they decide these things at the home office and we only carry what they say we can.  This seemed like a totally foreign concept to him.  REALLY,  he asks all fascinated.  I guess he thought our store manager sat down with a list every week and said “What are our best sellers?  Let’s get rid of those just to cause people grief!”  Actually, a lot of people seem to think that.  Nope.  Not how it happens.  It just seems like it to you.

As long as its not MY dog food! Its NOT my dog food, right? RIGHT?

Then there was the caller who Needed a muzzle for her eight week old puppy because it chewed and nipped.   I talked to her for almost an hour trying to tell her – yup, that’s what babies DO but I already know that dog will be rehomed in the next month or so.

puppies chew, puppies nip, and puppies pee randomly. Know this before puppy comes home!

And people worry and worry: My puppy coughed up a hairball – PANIC.  sigh…no, don’t panic.  Please don’t panic.

“I’ve been on hold forever!  I just need a price!” she wails in my ear.   I tell her – yeah, we had 2 people call in sick.  So that means one person in the area where you need, I’m running register and besides the manager on a mandatory conference call, that’s all there is.   People in person trump people on the phone.  Sorry but true.

And -I- am more important than the people.

Then there is the sweet sweet lady who comes in, bellowing,  “HONEY! I need help with the cat cans!”  And we send someone back….and she walks down the aisle pointing, “I need three cases of that, one case of this, six cans of that.”  To the tune of $300.  And she wants it all double bagged.  AND she had $24 worth of coupons – $1 each – all tri-folded with sticky tape that the cashier had to unfold each and every one before she could scan them.   Come on people, just a Little consideration for our time?    No?  Sigh. FINE.  We will smile at you anyway, but you can be darn sure we are rolling our eyes as soon as you leave.

Oh – and the lady who came in saying, “I need some of that stuff you spray on your carpet so the puppy won’t pee on it – we are picking her up today!”   Laughing – ummmmmmm……?? What?

Did she dream that or make it up?

I graduated a class last night.  I like knowing something I did made a difference, but I really hate when I can’t say, “see you next week!”   Sniffle.

Ta-Da - I'm AM a puppy school graduate!

And yeah, we don’t Want to ask you for your stupid savings card every time either.  But its our JOB.  You can get irked and irritated all you want to about it, if that is how you chose to live your life, but I gotta think – if that is the thing that upsets you so much – your life must be pretty darn good overall.

Some of us have a good life and some of us have a Great life!